Medical information
iQure provides 24 /7 contact centre for handling all medical inquires. Our medical information team comprises of healthcare professionals who document all the adverse event reports, file product quality complaints and assist with medical information, by referring product literature. The adverse event reports are then triaged and sent to the case processing team, whereas all the noted product quality complaints are sent to the manufacturing team, where the product lot is assessed and a CAPA is constructed.
Out of 100 % inbound calls received, 75% are medical information calls, where consumers have queries pertaining to adverse effects, therapeutic dose, temperature excursion (in cases of vaccines).
Physician, Nurse, other Healthcare Professional
The calls may be received by Physicians, Nurses, other healthcare professionals of any facility, patient/ consumer, other departments which may include patient support program, consumer health, refund or replacement program or external regulatory sources e.g. Food and Drug Administration.
Our experts are capable and trained on probing adverse event related Information. As per the query the officer would also be responsible to channel the call.